Coronavirus Update

Coronavirus Update

We wanted to let you know what we’re doing in response to the Coronavirus outbreak.

Firstly, we’re following the government health advice to make sure our staff stay safe and putting all the necessary measures in place to ensure this advice is followed.

We understand this is a challenging time and we’re putting our robust business continuity plans into action so we can continue to serve you during this trialing period.

 We recognise some of you might have some worries about how it could affect you and your money.

If you’re concerned about your loan during this time, here’s a few things which might help:

Accessing information about your loan

• To keep on top of your loan, you can login to our Customer Self-Help Portal where you can view your account balance, make payment or ask us questions about your loan.
• You can also email us via customerservices@loans2go.co.uk or call us on 0330 400 6000 if you have any questions or queries regarding your loan.

Should any of the above channel of communication becomes unavailable as a result of the Coronavirus, we will make you aware both here and/or via the email address you’ve provided to us.

Managing your loan account

You can either make your repayment via the Customer Self-Help Portal, over the phone by calling 0330 400 6000 or by setting up a standing order with your bank or calling us to set up continuous payment authority.

If you’re experiencing difficulties in repaying your loan, please do not despair as we’re always here to help. Simply reach out to us via the above email address or phone number and we will happily discuss a plan that works for you.

To settle your loan accounts, simply give us a call on 0330 400 6000 or send us an email and we will provide you with a settlement figure in accordance with your loan agreement.