
Personal Loans
Borrow from £250 to £3,000 up to 24 months. No set up fees and repay anytime.
Learn moreWarning: Late repayment can cause you serious money problems. For independent help, please go to www.moneyadviceservice.org.uk
Welcome to the Consumer Disclosure section of Simple Fast Loans. Here you can find our Codes of Practice, cookie policy, complaints procedure and renewal advice. Simple Fast Loans – Providers of fast easy loans for bad credit and the self employed.
We always endeavour to treat our customers fairly and deliver a high level of service in all areas. If for any reason you are unhappy with the service provided, we would encourage you to discuss your concerns with our Customer Services team on 0330 400 6000.
If you are unable to resolve the matter, or if you would prefer your complaint to be, escalated you can raise your concerns with our dedicated complaints handling team by:
In order to assist us in dealing with your complaint fully and as quickly as possible please ensure any communication you send us contains as much detail about your complaint as possible. You should ensure you include your agreement number (or vehicle registration, if applicable), your full name and address and details of how you would like to receive your response.
We endeavour to acknowledge all complaints in writing within 5 days of their receipt, either by letter or email.
We aim to send you a Final Response within 4 weeks of the receipt of your initial complaint and we are obliged to send this within 8 weeks. If we are unable to provide you with a Final Response within this period we will:
If you are not satisfied with the Final Response or with the complaints process generally you may refer your complaint to the Financial Ombudsman Service. The address of the Financial Ombudsman Service is:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
The ‘Final Response’ will be accompanied by a booklet entitled ‘Your Complaint and the Ombudsman’ which explains how to take your complaint further in this way. Please note that the Financial Ombudsman Service will only step in once we have had the opportunity to investigate matters fully.
Alternatively you may contact the Consumer Credit Trade Association; of whom Loans 2 Go are a member, who offer a conciliation service in order to help resolve disputes of this nature:
Consumer Credit Trade Association
Airedale House
Aire Valley Business Park
Dowley Gap Lane
Bingley
BD16 1WA
If you require any additional assistance or clarification please contact the Professional Standards Team on 0330 400 4379.
A cookie is a small text file which is stored on a user’s computer. It can contain information about the user and the way they interact with the internet and can help make a user’s online experience more efficient. We use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant information to show you when you’re browsing.
We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us, and please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.
We use cookies to improve your experience on our websites and to analyse how and when our sites are used. We use a number of cookies to do this:
You can decline the use of non-essential cookies by clicking here or by changing your browser settings to block some or all cookies. Please note that we’re not responsible for the content of external websites.
If you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies.
Renewal with us is easy:
Borrow from £250 to £3,000 up to 24 months. No set up fees and repay anytime.
Learn more1013.3% APR Representative
We won't be able to let you know when you can have another loan or about our new offers, products and services. However if you do take out a loan from us, you’ll still receive important information such as regulatory letters and statements.
Brilliant! We will keep you updated for up to 6 years after you settle your loan or up to 12 months if you end up not taking out a loan with us for whatever reason. You can opt out at any time, and we will show you how on any marketing communications we send – or you can contact us directly.
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Warning: Late repayment can cause you serious money problems. For independent help, please go to www.moneyadviceservice.org.uk